How to get your grüv on in San Jose

Ride Considerately

Our paths and roads are shared spaces. We should consider the safety of our fellow travelers, no matter whether we drive, walk, cycle or ride active mobility devices.

In addition to scooter safety, grüv’s vision also insists on building a culture of courtesy and respect in the City of San Jose.

Where can I ride a grüv scooter?

The service area is outlined in the grüv app along with certain restricted areas – tap each specific area outlined in the app for further instruction. E-scooter users

are required to follow the rules of the road. Per the City of San Jose’s regulations, riders should:

  • Take it to the streets: Stay off the sidewalk. Ride in the street, in the same direction as traffic. If there is a bike lane, use it. Try the new separated bikeways in and around downtown! (California Vehicle Code 21228 & 21229)

  • Don’t park like an…inconsiderate person: Park e-scooters upright and out of the way of people walking. Don’t block sidewalks, doorways, driveways, crosswalk ramps, fire hydrants, or transit stops. Make sure to leave at least 6 feet of sidewalk space for people walking or rolling.

  • Look out for others: Yield to people walking on the sidewalk or crossing the street.

  • License to Ride: You must have a driver’s license or instruction permit to operate an e-scooter.

  • Go solo: Only one person at a time may ride an e-scooter.

  • Keep it clean: We know you can do super cool skids and burnouts, but your rad tricks are making a mess. Take pride in our city and keep the rubber on the tires.

The State of California Department of Motor Vehicles discusses state laws concerning motorized scooters.

What are the hours of operation?

grüv scooters are available for rent 24 hours a day. Scooters may not be available to rent at times if they are in need of a charge or maintenance.

Is there an age limit?

Riders must be at least 18 year old and have a valid driver’s license.

How fast do the scooters go?

They are limited to 12 mph per city regulations, and will be automatically disabled if they are ridden outside of the designated service area.

How many grüv scooters are there in San jose?

grüv is permitted to deploy 200 units initially, but that number may increase.

How do I contact grüv with questions or concerns?

 Our customer service can be reached 24/7 through the following channels:

 

  • Live messaging from within the grüv app

  • Text/call 877-253-8787

  • Email us at support@gruv.app

     

General Bikeshare Feed Specifications (GBFS)